Customer Service
We encourage all candidates to purchase or schedule exams using the Pearson VUE website.
For proctored exams: Click on the appropriate button to the right. Alternatively, you can schedule your exam via phone or at most testing centers.
Online web-based exams: Click on the appropriate button to the right. These exams require web registration. You cannot purchase these exams via phone or at a test center.
Proctored Exam Customer Service
Proctored Cisco tests are delivered worldwide through our network of test centers. For, customer service contact information, select your region from the links below—
Office Hours: Monday–Friday, 7:00 a.m.–7:00 p.m.
CT; closed on local holidays.
Contact a Pearson VUE agent in the Americas region via email.
Telephone Numbers
| United States / Canada |
877-404-EXAM /
877-404-3926 |
| Americas Region (Toll) |
+1-952-681-3844 |
Live chat with a Pearson VUE agent is available Monday–Friday, 8:00 a.m.–5:00 p.m. CT.
Please Note: As you cannot schedule, reschedule, or cancel your appointment by live chat, please do not include any social security numbers and/or credit card information when chatting with one of our Live Chat operators.
Office Hours: Monday-Friday, 9:00 a.m.-6:00 p.m. local time for each country; closed on local holidays.
We pride ourselves in our exceptional customer service. If for some reason you are not happy with the level of service provided, please contact our Regional Operations Head APAC.
Contact a Pearson VUE agent in the Asia-Pacific region via email.
Telephone Numbers
| Australia |
1800-023-095 |
| China (Mainland) |
4001-200832 |
| Hong Kong |
3071-4601 |
| India |
911204397850 |
| Japan |
005-3144-0174 |
| Korea, South |
0807-600-880 |
| Malaysia |
1800-880-401 |
| New Zealand |
0800-451-260 |
| Philippines |
1800-1441-0321 |
| Singapore |
8004-481-552 |
| Taiwan |
0800-666-022 |
| Asia-Pacific Region (Toll) |
+60-383-191-085
(8:30 a.m.-6:00 p.m. AEST) |
Office Hours: Monday–Friday,
09:00–18:00 CET; closed on local holidays.
Contact a Pearson VUE agent in the EMEA region via email.
Telephone Numbers
| Austria |
0800-292150 |
| Belgium - Dutch |
0800-74174 |
| Belgium - French |
0800-74175 |
| France |
0800-909153 |
| Germany |
0800-1810696 |
| Ireland |
1-800-552131 |
| Israel |
1-80-9453797 |
| Italy |
800-790521 |
| Netherlands |
0800-0235323 |
| Portugal |
800-831429 |
| South Africa |
0800-995044 |
| Spain |
900-993190 |
| Sweden |
020-798690 |
| Switzerland |
0800-837550 |
| Turkey |
00800448822063 |
| United Kingdom |
0800-7319905 |
| EMEA Region (Toll) |
+44-161-855-7455 |
Contact the Accommodations Specialist via email for ADA accommodations requests and information regarding required documentation: PVACCTest@pearson.com.
Telephone
| United States / Canada only |
800-466-0450 |
Online Web-Based Exam Customer Service
Before you purchase your online web-based exam, we recommend that you verify the computer that you will use to take your exam, meets the specifications listed below. Online web-based exams can only be taken if all the specifications below are met.
You will have 48 hours from the date/time of purchase to complete the exam.
Minimum Specifications
- Operating System: Windows 2000 or higher, Mac OS X 10.3.9 or higher
- Internet Browser Version: Internet Explorer v6 or higher, Firefox 3.0 or higher, Safari 2.0 or higher, Chrome 5.0 or higher
- Screen Resolution: Screen resolution equal to or greater than 1024 X 768
- Flash Version: Flash version 9 or greater
- Internet Connection: You will need a sustained, high speed, Internet connection for the duration of the exam.
Online Exam Delivery Problems
If you are still unable to resolve your problem, please email us. To serve you better, please provide the following information in your email:
- full name
- telephone number
- exam code, Cisco ID
- description of issue
- a screen shot, if applicable
We will respond to your message within 1 business day.
Last updated 2013-03-20
