Frequently Asked Questions (FAQs)

The only way to change your name is by contacting us directly or emailing us the information. To email us, please send the following information to customer service:

• Your misspelled first and/or last name
• The correct spelling of your first and last name
• Testing program you have taken an exam with (Cisco, NCLEX, etc.)
• Your mailing address
• Your candidate ID
• Your email address

To update your email address, select your testing program from the test taker services portion of the website. Once you have chosen your testing program, simply select “My Account” from the navigation on the right portion of your screen.*

*Each testing program is different and not all will allow you to edit demographic information.

To update your address, select your testing program from the test taker services portion of the website. Once you have chosen your testing program, simply select “My Account” from the navigation on the right portion of your screen.*

*Each testing program is different and not all will allow you to edit demographic information.