Frequently Asked Questions (FAQs)

You can find information on a test by selecting your testing program from the test taker services portion of the website. Most testing programs offer a downloadable candidate handbook that explains the complete testing process.

You should consult your school or contact the state regulatory agency responsible for licensing individuals in your state and/or visit the state government’s website. You can find information on a test by selecting your testing program from the test taker services portion of the website. Most testing programs offer a downloadable candidate handbook that explains the complete testing process.

The price is determined by the certifying organization on whose behalf the exam is delivered.

Each examination is unique. You can find information on a test by selecting your testing program from the test taker services portion of the website. Most testing programs offer a downloadable candidate handbook that explains the complete testing process.

If the testing program you are interested in offers a candidate handbook, you can find it by selecting your testing program from the test taker services portion of the website.

If you must complete a course of study before you can take a test, please consult the state regulatory agency that is responsible for licensing individuals in your state to obtain an approved list of education providers. Pearson VUE currently offers practice tests for the following areas:

• Insurance
• Real Estate

Each testing program has unique rules for scheduling test appointments. Most testing programs offer a candidate handbook that contains information about your examination that may include scheduling instructions, toll-free numbers, website access information and a fax reservation form. The candidate handbook also describes the number of days prior to the date you wish to test that you must make your appointment as well as the cancellation policies. You can find the candidate handbook for your program by selecting your testing program from the test taker services portion of the website.

If the testing program you are interested in offers a candidate handbook, you can find it by selecting your testing program from the test taker services portion of the website.

In order to cancel or reschedule your test appointment without a financial penalty, you must adhere to the timeframes set forth by the testing programs. Most testing programs offer a candidate handbook that contains this type of information. Since each testing program is unique, you must consult the candidate handbook and follow the specific instructions on canceling and rescheduling an examination. You can find the candidate handbook for your program by selecting your testing program from the test taker services portion of the website.

If you paid by credit card, you will see a credit on your credit card statement, usually within one billing cycle. Contact your credit card company for further details. If you requested that the refund be by check, it will be issued ten to fifteen days after it was approved.

The education requirements for each testing program are unique to that program. Most testing programs offer a candidate handbook that contains this type of information. Please consult the candidate handbook describing the test that you wish to take. You can find the candidate handbook for your program by selecting your testing program from the test taker services portion of the website.

The letter which you received notifying you of your authorization may contain this information. Otherwise, you must contact the state regulatory agency that issued the authorization to determine when your authorization expires.

Pearson VUE certifies that it complies with the provisions of the American Disabilities Act (42 USCG Section 12101, et. seq.) and Title VII of the Civil Rights Act, as amended (42 U.S.C. 2000e, et. seq.) in accommodating candidates who, because of a disability, need special arrangements to enable them to take an examination. If you need special arrangements for testing because of a disabling condition, you may ask for special testing services. All examination sites have access for candidates with disabilities.

Any candidate requesting special testing arrangements due to impaired sensory, manual, speaking skills, or other disability must submit either by fax (610) 617-9397 or mail a written request which includes name, address, and Social Security Number, the test date desired, test location, time of examination, and a description of their special requirements. This request must also include supporting documentation from a physician or other qualified professional reflecting a diagnosis of the condition and an explanation of the need for test aids or modifications. Pearson VUE will provide auxiliary aids and services, except where it may fundamentally alter the examination or results, or result in an undue burden. An appointment for the examination will be scheduled upon submission of all necessary information to Pearson VUE.

Pearson VUE recommends, due to the unique nature of each request for special arrangements and the types of variables involved with (testing frequencies as permitted by state licensing agencies and individual test center capabilities), that a candidate requesting special services do so as much in advance of their desired test date as possible. Concerted attempts to offer reasonable accommodations will be made.

In addition, candidates should indicate when making a re-examination reservation that special arrangements were made or services used for the prior test administration and that these services will be needed again for the upcoming test date.

There are no general policies regarding accommodations for candidates whose native language is not English. Each testing program has its own rules. You can find the candidate handbook for your program by selecting your testing program from the test taker services portion of the website.

Candidates who, for religious reasons, cannot take a test only offered on Saturdays may request a non-Saturday test appointment. Such requests must be put in writing on official stationery and signed by the candidate’s religious advisor and faxed to (610) 617-9397 or mailed to Pearson VUE Test Center Operations, 3 Bala Plaza West, Suite 300, Bala Cynwyd, PA 19004. Such non-Saturday testing dates are only available by pre-arrangement.

Directions to the test center are provided on your confirmation notice. To locate your Pearson VUE test center, select your testing program from the test taker services portion of the website. Once you have chosen your testing program, simply select “Locate a Test Center” from the navigation on the right portion of your screen.

Most testing programs require that you must present two forms of signature identification, one of which must be a photo-bearing ID (driver’s license, for example). You should also bring your confirmation number. Many testing programs require that you bring additional items with you. Consult your confirmation notice for the requirements for your examination. Most testing programs offer a candidate handbook that contains more indepth information. You can find the candidate handbook for your program by selecting your testing program from the test taker services portion of the website.

You must arrive 30 minutes prior to your test appointment, in order to check-in, present your identification and other information to the test center staff. If you do not arrive to the test center on time, the test center staff may not admit you and may direct you to reschedule your test appointment. You are still responsible for the testing fee unless you are able to provide evidence that you were delayed for reasons described in the candidate handbook that would excuse your lateness or absence.

Most testing programs offer a candidate handbook specific to their testing program that contains this type of information. Place your order by completing the duplicate score report order form found in your candidate handbook and then send it along with the appropriate fee to Pearson VUE. Your score report will be mailed to you within ten to fifteen business days of receiving your request.

Each testing program has unique rules regarding fee waivers (and refunds) due to absences. In some cases, such as illness, a car accident, weather-related problems, or other circumstances, you may be eligible for a fee waiver. Most testing programs offer a candidate handbook specific to their testing program that contains this type of information. You can find the candidate handbook for your program by selecting your testing program from the test taker services portion of the website.

The rules for retaking tests are unique for each testing program. Most testing programs offer a candidate handbook specific to their testing program that contains this type of information. Please consult the candidate handbook describing the examination that you wish to retake. You can find the candidate handbook for your program by selecting your testing program from the test taker services portion of the website.

Yes, you must pay a fee to take the examination again. Most testing programs offer a candidate handbook specific to their testing program that contains this type of information. The fees for examinations can be found in the candidate handbook. You can find the candidate handbook for your program by selecting your testing program from the test taker services portion of the website.

If your name or address has changed, simply contact customer service.