HP ExpertOne Certification Testing

1. How do I schedule an HP proctored exam and/or purchase an HP web-based exam?
1. Create a testing profile within the Testing Portal.
2. Activate profile. Within a few minutes of creating a profile, an email will be sent to the email address provided asking the test taker to activate their profile by entering the activation code supplied within the email notification. During this step, the test taker will be asked to choose a unique username and password.
3. Log into the Testing Portal. Test takers will use the username and password chosen when their profile was activated to log into the Testing Portal.
4. Schedule an HP ExpertOne proctored exam or purchase a web-based exam using a voucher or major credit card (AMEX, MasterCard, Visa or JCB).
2. What are the payment options for test takers when scheduling a proctored exam or purchasing a web-based exam?

The following payment types are available:

1. Credit Card. AMEX, Master Card, VISA and JCB are accepted.
2. Voucher Code. If you have been provided a voucher code, you may use it as exam payment as long as the exam is scheduled and taken before the voucher code expiration period. Vouchers can be purchased using one of the available credit card options above, or by using PayPal. Bulk orders of vouchers may also be purchased using a purchase order or wire transfer.

3. How can test takers receive a payment receipt for their exam appointments?

   When candidates pay for an exam with a credit card, a payment confirmation email (in English) is automatically sent to the test taker. The test taker may print this email as their receipt. If they do not receive the automated email, they should check their spam filter or contact Pearson VUE at www.PearsonVUE.com/HP/contact.

4. If test takers have issues obtaining an HP Learner ID or questions regarding their existing HP Learner ID, where should they go for assistance?

   Test takers can find answers to questions pertaining to their HP Learner ID on the HP ExpertOne website – www.hp.com/go/ExpertOne.

5. How far in advance do test takers need to cancel or reschedule their exam appointments?

   Test takers taking proctored exams must cancel or reschedule their exam appointments 24 hours before the appointment date. A refund will be issued for canceled transactions with appropriate notification. Web-based exams may be canceled up until the expiration period, which is within 24 hours after the exam purchase has been made.

6. When can test takers expect to see their Pearson VUE exam results reflected in HP’s system?

   Pearson VUE is required to submit exam results to HP within 2-5 business days after completion of an exam; the results are then uploaded into The Learning Center. During the transition period, please be aware that there may be slight delays in the processing of exam data. If you have ongoing problems getting exam results or having them reflected in the HP database, please contact HP at www.hp.com/certification/ExpertOne_contact.

1. How long do test takers have to complete a web-based exam?

   The timeframe to complete a web-based exam has been extended to 24 hours once purchased on the Testing Portal.

2. Where are Pearson VUE Test Centers located?

   HP ExpertOne testing will be available at Pearson VUE test centers worldwide. You will be able to find a Pearson VUE test center near you by using the Test Center Locator.

3. How will test takers receive information about their exam appointment?

   An email with the appointment details will be sent to the test taker after scheduling a proctored exam. It will include the date, time of the appointment, location of the test center and directions. Note this appointment confirmation is not sent for web-based exams. A copy of the online confirmation should be printed out and saved as confirmation of the appointment.

   Please Note: Exam appointment confirmation emails are available in Chinese, English, Japanese, and Korean. Test takers should make sure they set up their correspondence preference accordingly, when creating their profile within the Testing Portal.

4. Can Pearson VUE sites accommodate test takers with special needs?

   Yes, Pearson VUE and HP may allow accommodations to test takers who are identified as having special needs. Test takers should email requests to exam.inquiry@hp.com at HP. Once the request is approved by HP, test takers should email Pearson VUE at PVAccTest@pearson.com to schedule their proctored exam.

5. How will test takers receive their score reports?

   When taking a proctored exam in a Pearson VUE test center, test takers will receive a print-out of their score report before they leave the test center. At the completion of a web-based exam, test takers will be able to print their score reports themselves and can reprint their score report from the website if needed.

1. Do I have to buy a voucher to purchase an exam?

   No, individual test takers may also use a credit card to schedule or purchase an exam.

2. Where can Pearson VUE vouchers be purchased?

   For bulk voucher orders or to purchase vouchers using a credit card or PayPal, please visit hpvouchers.pearsonvue.com. To purchase vouchers using any another payment type other than those mentioned prior, please visit www.pearsonvue.com/vouchers/pricelist/hp.asp.

   Please Note: While pre-paid vouchers offer convenience to some purchasers, test takers do not need to purchase a voucher to schedule an exam, but may make a direct payment with their credit card in the Testing Portal at the time of scheduling.

3. Where should HP Regional offices go to arrange purchase orders to use as payment for vouchers?

   Please send an e-mail to HP at hpexpertOne.vouchers@hp.com with your purchase order requests.

4. I am located in Africa and would like to purchase an exam voucher. What steps should I take to purchase?

   You can purchase your exam voucher using a credit card or Paypal through The HP Voucher Store. However, you may also purchase exam vouchers at a Pearson VUE Test Center. You are able to purchase an exam voucher at any of the Pearson VUE Test Centers listed below. Please visit or call one of these test sites and they will assist you in your purchase. When purchasing at a test center, you will be able to complete your transaction in your local currency. However, if purchasing through The HP Voucher Store, your order will be processed in USD.

   Please Note: when purchasing your exam voucher at a Pearson VUE Test Center, you may be charged a 30% authorized handling fee. This will be noted on your receipt.

   Angola Multirede Rua Guilherme Pereira Inglês, nº 43 - 4o. Andar / Porta A Edifício da Peugeot - Ingombota – Luanda - Angola Phone: +244 222-335547 Cameroon SIS Opposite Ancien PMUC Douala, Cameroon emmanuel.doh@sis-technology.com Phone: 0023733163771 Ghana IPMC Ring Road Central Box an 7617Accra North Accra Phone: +233 302 252317/18 Ivory Coast Inova II Cocody, Vallon Rue Des Jardins Face Station Texaco Abidjan Phone: 22522526454 Kenya Computer Pride Kenya 1st Floor PO Box 42656 ICEA Building Kenyatta Avenue Nairobi, 00100 Kenya Phone: +254 20 2221973

   Morocoo Intelcom 9 Zone Industrielle Attasnia Al Massira Temara, 12000 Morocco Phone: +212 537615060 Nigeria First Logic Ground Floor, National Bank Building Plot 30 Oba Akran Avenue Ikeja, Lagos Phone: +234-1-8124412 South Africa Torque IT 301 Lynwood Road Menlo Park Pretoria Phone: [27] 12 362 1480 Tunisia Advancia Immeuble Babal 1er Etage Rue du Lac Turkana Les Berges du Lac Tunis Phone: +21671166873

How can my organization become a Pearson VUE test center?
It’s easy to join the Pearson VUE Authorized Test Center network if you meet basic requirements. You’ll find an application, technical specifications and instructions at www.PearsonVUE.com/pvtc/join.