Contact Customer Service / Help
I need help with:
- an issue during my exam
- creating my testing profile
- paying or scheduling for my exam
- purchasing vouchers
HP ExpertOne Web-Based Exam Delivery Issues
BEFORE YOU PURCHASE YOUR EXAM, we recommend that you verify the computer that you will use to take your HP2 or HP3 exam meets the specifications listed below. Once you have verified your machine meets these specifications, you can click here to run a sample exam that will check your system.
HP2, HP3 and practice exams can only be taken if all of the specifications listed below are met. When the exam starts a software program will run to verify that your computer meets these requirements. If your computer does not meet these specifications, the exam will not launch. You will have 12 hours from the date/time of purchase to complete the exam.
- Internet Browser Version: Internet Explorer version 7 or greater OR Firefox version 3 or greater
Note: Chrome and Safari Internet browsers are NOT supported at this time. - Screen Resolution: Screen resolution equal to or greater than 1024 X 768
- Flash Version: Flash version 9 or greater
- Internet Connection: You will need a sustained Internet connection for the duration of the exam.
Request Support - Email
If you are still unable to resolve your problem, click on your region to request assistance. In order to serve you better, please provide the following information in your email: full name, telephone number, exam code, HP Learner ID, description of issue and screen shot if applicable.
Request Support - HP ExpertOne Chat Support
World-wide (except for Japan): www.gotoassist.com/sb/hpts
Hours of Availability:
- Americas Region: 9:00 AM to 4:00 PM (CDT time, GMT -5 hours)
- Asia-Pacific Region: 9:00am to 4:00 PM (IST time, GMT +5:30 hours)
- Europe, Middle East, Africa (EMEA) Region>: 9:00 AM to 4:00 PM (UAE time, GMT + 4 hours)
Japan: www.gotoassist.com/sb/hpts-j
Hours of Availability:
- Japan: 9:00am to 4:00pm (Japan time)
Testing Profile Creation and Certification Questions
If you are unable to create your testing profile because you forgot your Learner ID or cannot remember how your name is listed in The Learning Center, please contact an HP Regional Office at www.hp.com/certification/ExpertOne_contact
Purchasing or Scheduling an HP ExpertOne Exam
We encourage all candidates to purchase or schedule exams using the Testing Portal.
- Web-based exams can only be purchased by using the Testing Portal.
- Proctored exams may be scheduled by using the Testing Portal, contacting a Pearson VUE Registration Center (see below) or at some testing centers. You must have created a Testing Profile before you can schedule proctored exams at a Pearson Registration Center or test center*.
* Test centers with the name “Pearson Professional Center” cannot schedule exams on site or offer same day appointments.
Pearson VUE Registration Centers
Be sure to create your Testing Profile online before contacting the registration center. Click on your region to view contact information.
HP ExpertOne Voucher Store Issues
Please remember when entering a voucher number into the Pearson VUE registration system that it is entered exactly as it appears (excluding hyphens and/or dashes).
If you are experiencing an issue using a voucher that was provided to you or if you have a question about the voucher order you have placed, please contact the Pearson VUE Voucher Store at: HPVouchers@Pearson.com.