NetApp Certification Testing

If someone has tested with Pearson VUE in the past; can they use their existing account information to schedule an exam?
Yes. If you have tested with Pearson VUE in the past; you can use your existing account profile information to schedule an exam. Simply enter your username and password for your existing Pearson VUE account at www.pearsonvue.com/netapp/schedule.

What is a NetApp Exam ID and how do I find my NetApp Exam ID?
NetApp Exam ID: Your unique account number which ensures your records are complete (NETAPP########). To obtain your NetApp Exam ID, please visit https://www.certmetrics.com/netapp/public/forgot.aspx.

How do I link my previous NetApp test records to my Pearson profile?
You want to add your NetApp Exam ID to your profile. Please select Update Profile and click on “Additional Information” , select NetApp and add your NetApp Exam ID NETAPP######## in the box provided.

If someone has NOT tested at Pearson VUE before; what do they need to do to schedule a NetApp exam with Pearson VUE?
Pearson VUE offers three different methods of registration: (1) register on the Pearson VUE website, (2) call a Pearson VUE agent, or (3) contact the test center directly.

How far in advance do test takers need to cancel or reschedule their exam appointments?
Test takers taking proctored exams must cancel or reschedule their exam appointments 24 hours before the appointment date. A refund will be issued for all cancelled transactions.

What will happen to the test taker records and testing history of those who have previously taken a NetApp exam with Prometric?
All records are the property of NetApp, and this information will remain with NetApp. Likewise, all new records created through Pearson VUE will be forwarded to NetApp for processing and storage. All exam records are available within the NetApp University Certification Database.

If someone has already taken exams with Prometric, do their exams remain valid? Can they finish their certification with Pearson VUE?
Yes. Because all previous and future results are the property of NetApp, this transition will NOT affect existing certifications or certification paths. All exam history is available within the NetApp University Certification Database.

When can test takers expect to see their Pearson VUE exam results reflected in NetApp’s system?
Pearson VUE is required to submit exam results to NetApp within 2-5 business days after completion of the exam, the results are then uploaded into the NetApp University Certification Database. During the transition period, please be aware that there may be slight delays in the processing of exam data. If you have ongoing problems getting exam results or having them reflected in the NetApp database, you should contact NetApp University Support.

What will happen to a test taker’s exam records at Prometric?
Because all previous and future results are the property of NetApp, this transition will NOT affect existing certifications or certification paths. All exam history is available within in NetApp University Certification Database.

Will this transition change existing certifications?
No, existing certifications will remain the same.

When will the switch from Prometric to Pearson VUE take place?
Prometric will continue to schedule proctored NetApp exam appointments through June 15, 2012, for exam delivery through July 15, 2012. Pearson VUE will begin taking exam registrations on June 18, 2012, and will begin delivering exams July 16, 2012, at 8:00 AM US Central Standard Time. As of July 16, 2012, NetApp exams will only be available through Pearson VUE.

If a test taker fails an exam at Prometric before the transition date, will they still need to adhere to the NetApp retake policy before retaking the exam at Pearson VUE?
Yes. The retake policy remains in place. For more details, please review the NetApp exam retake policy.

Will Pearson VUE offer all NetApp Exams?
Yes. All NetApp exams that were available at Prometric will be available through Pearson VUE.

Where are Pearson VUE Test Centers located?
NetApp testing will be available at Pearson VUE test centers worldwide. You will be able to find a Pearson VUE test center near you by using the Test Center Locator.

Will exams be available at the same testing centers as with the previous testing partner?
Not necessarily. Pearson VUE has over 5,000 test centers in 165 countries worldwide. The easiest way to locate one near you is to use the Test Center Locator.

What if a test taker already has a NetApp exam scheduled with Prometric?
If the test is scheduled to take place on or before July 15, 2012, the last day to test at Prometric, then no action is required. However, if a test taker has a test scheduled to take place after this date, he or she will need to cancel the exam with Prometric in order to receive a refund. The test can then be scheduled with Pearson VUE.

Please Note: If a test taker cancels an exam outside of the cancellation window described in the confirmation email from Prometric, he or she will lose their exam fee – whether paid by credit card or voucher. Only Prometric can provide refunds for exams scheduled at a Prometric test center. Please contact Prometric with questions.

Are the NetApp exams on the Pearson VUE system different?
No. Although the look and feel of the Pearson system may be a little different, the exam questions and scoring will NOT change. Test takers do NOT need to adjust their training and preparation plans because of the move to Pearson VUE.

Will the exam titles change?
No. All exam titles will remain the same.

What are the payment options for test takers when scheduling a proctored exam?
The following payment types are available:

1. Credit Card. AMEX, Master Card, VISA and JCB are accepted.
2. Voucher Code. If you have been provided a voucher code, you may use it as exam payment as long as the exam is scheduled and taken before the voucher code expiration period.

How can test takers receive a payment receipt for their exam appointments?
When candidates pay for an exam with a credit card, a payment confirmation email (in English) is automatically sent to the test taker. The test taker may print this email as their receipt.

How will test takers receive information about their exam appointment?
An email with your appointment details will be sent to the test taker after scheduling a proctored exam. It will include the date, time of the appointment, location of the test center and directions. A copy of the online confirmation should be printed out and saved as your confirmation.

Will test fees change?
No, test fees are set by NetApp and will remain the same at Pearson VUE as they are at Prometric.

Can Pearson VUE sites accommodate test takers with special needs? How will test takers receive their score reports?
Yes, Pearson VUE and NetApp allow accommodations to test takers who are identified as having special needs. If you need additional time to complete your exam or another accommodation, please contact our American Disability Association (ADA) Accommodations number at: 1-800-466-0450.

How will test takers receive their score reports?
When taking a proctored exam in a Pearson VUE test center, test takers will receive a print-out of their score report before they leave the test center.

Does the Exam Candidate Agreement change in any way with the transition from one testing vendor to another?
No, the Exam Candidate Agreement is provided by NetApp and is valid for all exams administered by either Prometric or Pearson VUE.

Will Prometric vouchers be valid after the transition date? Will test takers still be able to use these existing vouchers?
If a test taker does not take their exam at Prometric by July 15, 2012, they may use their voucher to schedule and take an exam with Pearson VUE on or after July 16, 2012 (as long as the exam appointment falls within the voucher’s original expiration date).

If a test taker is trying to schedule an exam at Pearson VUE and their voucher will not work; what should they do?
If they are trying to use an existing Prometric voucher to schedule for an exam at Pearson VUE, they should ensure that:

• The voucher has not expired (if test takers are unsure of the expiration date of their Prometric voucher, please contact Prometric to receive this information).
• They are entering the voucher into the correct field (please make sure voucher numbers are entered into the “Voucher Number” field).

If problems continue to occur after checking the reasons above, test takers should contact NetApp University Support for further assistance.

Do I have to buy a voucher to take an exam?
No, individual test takers may also use a credit card to schedule or purchase an exam.

How can my organization become a Pearson VUE test center?
It’s easy to join the Pearson VUE Authorized Test Center network if you meet our basic requirements. You’ll find an application, technical specifications and instructions on our website at www.pearsonvue.com/pvtc/join.

What other Information Technology exams can be taken at Pearson VUE test centers?
Pearson VUE administers a wide variety of popular IT certification tests; including those by Adobe, Cisco, Citrix, CompTIA, EMC, Oracle, VMware and more, many of which are exclusive to Pearson VUE. In addition, Pearson VUE administers certification and licensing tests for a number of professional and academic organizations. Check our website at www.PearsonVUE.com/programs for a complete listing.

My organization is currently a Pearson VUE test center. Do we need to renew our agreement?
No. We do not plan to make any changes to the authorized testing center agreement.