Customer Service
Proctored test candidates can schedule via phone or online. We encourage all test candidates to schedule tests using the Pearson VUE Web site. Click on the appropriate button to the right.
Note: Non-proctored, web-based assessment candidates cannot schedule an assessment via phone; web-based assessments must be scheduled using the Pearson VUE Web site.
Proctored Test Customer Service
Proctored ONCC tests are delivered worldwide through our network of test centers. For customer service contact information, select your region from the links below—
Americas Region
Asia-Pacific Region
Europe, Middle East, Africa (EMEA) Region
Non-Proctored Web-Based Assessment Customer Service
Before you begin your assessment, we recommend that you verify the computer that you will use to take your non-proctored, web-based assessment, meets the specifications listed below. Non-proctored, web-based assessments, can only be taken if all the specifications below are met.
You will have 24 hours from the date/time of access to complete the assessment. Once you access the actual assessment, you will need to complete it in one 2-hour session.
Minimum Specifications (Note: Mobile devices are not currently supported.)
- Operating System: Windows 2000 or higher, Mac OS X 10.3.9 or higher
- Internet Browser Version: Internet Explorer v6 or higher, Firefox 3.0 or higher, Safari 2.0 or higher, Chrome 5.0 or higher
- Screen Resolution: Screen resolution equal to or greater than 1024 X 768
- Flash Version: Flash version 9 or greater
- Internet Connection: You will need a sustained, high speed, Internet connection for the duration of the assessment.
Non-proctored Assessment Delivery Problems
If you are still unable to resolve your problem, please send an email to the customer support staff in your region using the links below—
Americas Region
Asia-Pacific Region
Europe, Middle East, Africa (EMEA) Region
To serve you better, please provide the following information in your email:
- full name
- telephone number
- name of test or assessment and your ONCC ID
- description of issue
- a screen shot, if applicable
We will respond to your message within 1 business day.