Pearson Test of English Academic (PTE Academic)
Customer Service
PTE Academic is delivered worldwide through our network of test centers. Select your region—
Americas Region
Office Hours: Monday–Friday, 7:00 a.m.–7:00 p.m. CT; closed on local holidays.
Email: pte-acustomersupportamericas@pearson.com
Contact a Pearson VUE agent in the Americas region via email.
Telephone Numbers
| United States / Canada | 1-800-901-0229 |
| Americas Region (Toll) | +1-952-681-3872 |
Live Chat
Live chat with a Pearson VUE agent is available Monday–Friday, 8:00 a.m.–5:00 p.m. CT.
Please Note: As you cannot schedule, reschedule, or cancel your appointment by live chat, please do not include any social security numbers and/or credit card information when chatting with one of our Live Chat operators.
Asia-Pacific Region
Office Hours: Monday-Friday, 8:30 a.m.-6:00 p.m. AEST; closed on local holidays.
Email: pte-acustomersupportapac@pearson.com
Contact a Pearson VUE agent in the Asia-Pacific region via email.
Telephone Numbers
| Australia | 1800190719 |
| China | 4008811286 |
| Korea | 0804680880 |
| India | 0008004402020 |
| Japan | 0120355583 |
| Asia-Pacific Region (Toll) | +603 8314 9652 |
Europe, Middle East, Africa (EMEA) Region
Office Hours: Monday-Friday, 8:00 a.m.-6:00 p.m. UK Time / 9:00 a.m.-7:00 p.m. CET; closed on local holidays.
Email: pte-acustomersupportemea@pearson.com
Contact a Pearson VUE agent in the EMEA region via email.
Telephone Numbers
| EMEA Region (Toll) | +44 (0) 161 855 7431 |