Customer Service
PurpleLeap tests are delivered worldwide through our network of test centers. Select your region—
Asia-Pacific Region
Office Hours: Monday-Friday,
We pride ourselves in our exceptional customer service. If for some reason you are not happy with the level of service provided, please contact our Regional Operations Head APAC.
Contact a Pearson VUE agent in the Asia-Pacific region via email.
Telephone Numbers
Candidates will be able to call any of the following numbers from the respective locations – toll free. However, if you are not from any of the countries in this list, you will need to call the Asia-Pacific Region’s (Toll) number: +60-383-191-085 (as given below)
Toll free numbers for candidates from various countries in Asia-Pacific region:
| Australia | 1800-023-095 |
| China (Mainland) | 4001-200832 |
| Hong Kong | 3071-4601 |
| India | 0008004401837 |
| Japan | 005-3144-0174 |
| Korea, South | 0807-600-880 |
| Malaysia | 1800-880-401 |
| New Zealand | 0800-451-260 |
| Philippines | 1800-1441-0321 |
| Singapore | 8004-481-552 |
| Taiwan | 0800-666-022 |
| Asia-Pacific Region (Toll) | +60-383-191-085 (8:30 a.m.-6:00 p.m. AEST) |
In Asia-Pacific region, we provide customer support in the following languages: English, Mandarin (Chinese), Japanese and Korean.
Americas Region
Contact a Pearson VUE agent in the Americas region via email.
Telephone Numbers
| United States / Canada | 800-511-6951 |
| Americas Region (Toll) | +1-952-905-7418 |
Live Chat
Live chat with a Pearson VUE agent is available Monday–Friday, 8:00 a.m.–5:00 p.m. CT.
Please Note: As you cannot schedule, reschedule, or cancel your appointment by live chat, please do not include any social security numbers and/or credit card information when chatting with one of our Live Chat operators.
Europe, Middle East, Africa (EMEA) Region
Contact a Pearson VUE agent in the EMEA region via email.
Telephone Numbers
| United Kingdom (Toll) | +44 (0)161 855 7571 |