Customer Service
UExcel tests are delivered through our network of test centers.
Americas Region
Contact a Pearson VUE agent in the Americas region via email.
Telephone Numbers
| United States / Canada | 888-224-6383 |
Live Chat
Live chat with a Pearson VUE agent is available Monday–Friday, 8:00 a.m.–5:00 p.m. CT.
Please Note: As you cannot schedule, reschedule, or cancel your appointment by live chat, please do not include any social security numbers and/or credit card information when chatting with one of our Live Chat operators.
Asia-Pacific Region
Office Hours: Monday-Friday,
We pride ourselves in our exceptional customer service. If for some reason you are not happy with the level of service provided, please contact our Regional Operations Head APAC.
Contact a Pearson VUE agent in the Asia-Pacific region via email.
Telephone Numbers
| Australia | 1800-023-095 |
| China (Mainland) | 4001-200832 |
| Hong Kong | 3071-4601 |
| India | 0008004401837 |
| Japan | 005-3144-0174 |
| Korea, South | 0807-600-880 |
| Malaysia | 1800-880-401 |
| New Zealand | 0800-451-260 |
| Philippines | 1800-1441-0321 |
| Singapore | 8004-481-552 |
| Taiwan | 0800-666-022 |
| Asia-Pacific Region (Toll) | +60-383-191-085 (8:30 a.m.-6:00 p.m. AEST) |
Europe, Middle East, Africa (EMEA) Region
Contact a Pearson VUE agent in the EMEA region via email.
Telephone Numbers
| Austria | 0800-292150 |
| Belgium - Dutch | 0800-74174 |
| Belgium - French | 0800-74175 |
| France | 0800-909153 |
| Germany | 0800-1810696 |
| Ireland | 1-800-552131 |
| Israel | 1-80-9453797 |
| Italy | 800-790521 |
| Netherlands | 0800-0235323 |
| Portugal | 800-831429 |
| South Africa | 0800-995044 |
| Spain | 900-993190 |
| Sweden | 020-798690 |
| Switzerland | 0800-837550 |
| Turkey | 00800448822063 |
| United Kingdom | 0800-7319905 |
| EMEA Region (Toll) | +44-161-855-7455 |